We answer every message
Usually within one business day
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Account help, purchases, safety reports, appeals, privacy and data requests — one inbox, read every day.
horiup@gmail.comCommon questions
How do I delete my account?
In the app: Settings → Account → Delete account. Your profile and content are removed within 30 days. You can also email horiup@gmail.com.
How do I cancel a subscription?
Subscriptions are billed by the store, so cancel in your Apple ID or Google Play subscription settings. Refunds are handled by the store.
My microphone isn't working
Check that microphone access is enabled for Horiup in your device settings, leave and rejoin the room, and make sure no other call app holds the mic.
Someone is behaving badly in a room
Use the report button on their seat and block them. Reports go straight to the safety team; see the Community Guidelines for what happens next.
When you write in, tell us your nickname, device model and app version — it gets you a real answer faster.